Lazio Industries Private Limited
(Operating under the Trademark “Lazio Glob Trade”)
Lazio Glob Trade – Privacy Policy
1. Introduction
This Privacy Policy describes how Lazio Industries Private Limited, operating under the trademark Lazio Glob Trade (“Company”, “we”, “our”, “us”), collects, uses, stores, and protects personal data of users (“User”, “you”) who access or use our website and mobile application (“Platform”).
By using the Platform, you consent to the collection and use of your information as described in this Privacy Policy.
2. Applicability
This Privacy Policy applies to:
· Buyers.
· Sellers / Merchants.
· Visitors and registered users.
· Any person using the Lazio Glob Trade Platform.
This Policy governs the collection, use, storage, and disclosure of personal information of all such users, whether access is made through the website, mobile application, or any other digital medium of the Platform.
3. Information We Collect
a) Personal Information
· Name
· Mobile number
· Email address
· Shipping & billing address
· Login credentials
· KYC details (for Sellers, if required by law)
b) Transaction Information
· Order details
· Payment mode (no card details stored by us)
· Refund and cancellation records
c) Technical Information
· IP address
· Device information
· Browser type
· App usage data
· Cookies and log files
4. How We Use Information
We use your information to:
· Create and manage user accounts.
· Facilitate orders between Buyers and Sellers.
· Process payments and refunds.
· Provide customer support.
· Improve Platform performance and user experience.
· Comply with legal and regulatory obligations.
· Prevent fraud and misuse
5. Marketplace Disclosure
Lazio Glob Trade operates as a third-party online marketplace platform and does not own, sell, resell, or control any products or services listed by Sellers on the platform. The platform merely facilitates interaction between Buyers and Sellers for the purpose of enabling transactions.
Seller information, including but not limited to name, contact details, business information, and order-related data, may be shared with Buyers strictly for order processing, delivery, and customer support purposes. Likewise, Buyer information may be shared with Sellers solely to the extent necessary for completing transactions, such as order fulfilment , invoicing, shipping, and after-sales support.
Lazio Glob Trade does not sell, rent, or trade personal data to any third party for marketing or commercial purposes. Any sharing of information is conducted in compliance with applicable data protection laws and is limited to what is reasonably required to operate the marketplace.
Lazio Glob Trade is not a party to the actual contract of sale between the Buyer and the Seller and shall not be responsible for the quality, legality, safety, pricing, or delivery of products or services offered by Sellers on the platform.
6. Sharing of Information
We may share user information strictly on a need-to-know basis and only to the extent necessary for providing our services. This includes sharing limited order-related details with sellers for order confirmation and fulfilment , payment information with authorized payment gateway providers for secure transaction processing, and necessary details with logistics and delivery partners to ensure timely delivery of products or services.
We may also disclose user information to government authorities, regulatory bodies, law enforcement agencies, or courts where such disclosure is required under applicable laws, legal processes, court orders, or statutory obligations. All disclosures are made only to the extent mandated by law and in a lawful and transparent manner.
All collection, storage, processing, and sharing of personal data shall be carried out in accordance with the Information Technology Act, 2000 and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the Digital Personal Data Protection Act, 2023. We implement reasonable security practices, contractual safeguards, and technical measures to protect personal data from unauthorized access, misuse, alteration, or disclosure and ensure compliance with applicable data protection laws.
7. Data Security
We are committed to ensuring the security of your personal and sensitive data and take appropriate technical and organizational measures to protect it against unauthorized access, misuse, loss, alteration, or disclosure. These measures include secure servers, encryption, access controls, and regular system monitoring in accordance with applicable laws, including the Information Technology Act, 2000 and its related rules. While we strive to use commercially acceptable means to safeguard your information, no method of electronic transmission or storage is completely secure, and therefore absolute security cannot be guaranteed.
However, no internet-based platform is 100% secure, and users acknowledge this risk.
8. Cookies Policy
We use cookies and similar technologies to enhance user experience, ensure smooth functioning of our website/app, and improve the quality of our services. Cookies are small text files placed on your device that help us remember your preferences, login details, and usage patterns, allowing us to provide a more personalized and efficient experience.
Cookies may be classified as essential cookies, performance cookies, functionality cookies, and analytics cookies. Essential cookies are necessary for the basic operation of the platform, while analytics and performance cookies help us understand how users interact with our services so that we can improve features, content, and performance over time.
We do not use cookies to collect sensitive personal information without your explicit consent. Any information collected through cookies is used in accordance with our Privacy Policy and applicable laws, including the Information Technology Act, 2000 and the rules made thereunder. Third-party service providers may also place cookies for analytics or advertising purposes, subject to their own privacy policies.
You have the option to accept, manage, or disable cookies through your browser or device settings at any time. Please note that disabling certain cookies may limit the functionality of the website/app and affect your overall experience. By continuing to use our services without changing your cookie settings, you consent to the use of cookies as described in this policy.
9. User Rights
Users shall have the right to access their personal data and obtain clear information regarding the nature, scope, and purpose of the collection, storage, and processing of such data by the website/app. This right ensures transparency and allows users to understand how their information is being used in accordance with applicable data protection laws.
Users shall have the right to seek correction, updation, or modification of their personal information where such data is found to be inaccurate, incomplete, or outdated. The website/app shall make reasonable efforts to update such information upon request, and users are responsible for ensuring that the data provided by them remains accurate and current.
Users shall have the right to withdraw their consent for the processing of their personal data at any time, subject to statutory, contractual, or regulatory obligations. Withdrawal of consent may limit or restrict access to certain features or services, where such processing is essential for the performance of the website/app’s functions.
Users shall have the right to request deletion, erasure, or removal of their personal data, subject to retention requirements mandated by law, regulatory compliance, or legitimate business purposes such as record-keeping and dispute resolution. Notwithstanding such requests, certain data may be retained to the extent required by applicable laws.
Users shall have the right to restrict, limit, or object to the processing of their personal data in circumstances permitted under applicable data protection laws. Such restriction may apply where the user contests the accuracy of the data or where processing is unlawful but deletion is not desired.
Users shall have the right to opt out of non-essential communications, including promotional, marketing, or informational messages, without affecting their ability to access core services. Such preferences may be exercised through available unsubscribe mechanisms or by contacting the website/app directly.
Users shall have the right to be informed of any material changes to this policy or to the manner in which their personal data is processed. Continued use of the website/app after such modifications shall be deemed to constitute acceptance of the updated terms.
Users shall have the right to reasonable data security and confidentiality, and the website/app shall implement appropriate technical and organizational safeguards to protect personal data against unauthorized access, misuse, alteration, or disclosure.
Users shall have the right to raise grievances, complaints, or concerns relating to the handling of their personal data. Such grievances shall be addressed within a reasonable time frame in accordance with the grievance redressal mechanism prescribed under applicable laws.
Users shall have the right to fair, lawful, and non-discriminatory treatment while exercising their rights under this policy, and no user shall be denied access to services or subjected to unfair practices solely for asserting their lawful data protection rights.
Users may exercise any of the rights mentioned above by sending a formal request to the official contact email provided on the website/app. All requests will be acknowledged and processed in a timely manner in accordance with applicable data protection laws, ensuring that users’ rights are respected and fulfilled efficiently.
10. Grievance Redressal
We are committed to addressing any concerns, complaints, or grievances regarding the collection, use, or processing of personal data in a timely and effective manner. Users may submit their grievances through the official contact email or designated grievance redressal channels provided on the website/app. All complaints will be acknowledged and processed in accordance with applicable laws, including the Information Technology Act, 2000 and related rules.
Our grievance redressal mechanism ensures that users’ issues are addressed fairly and transparently. We will make all reasonable efforts to resolve complaints promptly, keeping users informed about the status of their request. Users are encouraged to provide detailed information regarding their concern to facilitate efficient resolution and compliance with legal obligations.
11. Data Retention
We retain the personal information collected from users only for as long as necessary to fulfill the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and enforcing our agreements. Once the data is no longer required for these purposes, it is securely deleted or anonymized to protect user privacy.
Certain data may be retained for a longer period if required by applicable laws, regulations, or for legitimate business purposes such as record-keeping, auditing, and maintaining historical records. This ensures that we remain compliant with statutory obligations while safeguarding the interests of both the company and our users.
We implement appropriate technical and organizational measures to protect retained data from unauthorized access, alteration, or disclosure. Users have the right to request information regarding the retention period of their personal data, and any such requests will be addressed in accordance with applicable laws and this policy.
Seller financial and tax-related data may be retained for the duration required under applicable laws and regulations. This retention ensures compliance with tax, accounting, and financial reporting obligations while safeguarding sensitive information in a secure manner.
12. Third-Party Links
Our website/app may contain links to third-party websites, applications, or services that are not owned, controlled, or operated by us. These links are provided solely for user convenience to offer additional information, services, or resources. The presence of such links does not imply endorsement, approval, or responsibility for the content, products, services, or practices of the third-party websites.
Users are advised to exercise caution and discretion while accessing third-party websites through our platform. We do not monitor, manage, or guarantee the accuracy, completeness, or reliability of the content provided on these external sites, and users access them entirely at their own risk.
We encourage users to review the privacy policies, terms of use, and data handling practices of any third-party websites they visit. Once users leave our website/app, we are not responsible for how their personal information is collected, used, or disclosed by external parties, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000.
We shall not be liable for any direct, indirect, incidental, or consequential loss, damage, or liability arising from the use of third-party websites, services, or content. Users are responsible for ensuring that they comply with all applicable laws and regulations when interacting with external sites.
Third-party links may include advertisements, offers, or promotions that are not controlled or endorsed by us. Users should verify the authenticity and legality of such offers independently before engaging or providing any personal or financial information.
In cases where users share their personal data with third-party platforms, such sharing shall be subject to the privacy policies and consent mechanisms of the respective third parties. We disclaim any responsibility for data breaches, misuse, or unauthorized access occurring on third-party websites.
By using our website/app and accessing third-party links, users acknowledge and agree that we are not responsible for any third-party actions, omissions, or content. Users are advised to exercise due diligence and protect their personal information while interacting with external websites, in compliance with applicable provisions under the IT Act, 2000 and related rules.
13. Children’s Privacy
We are committed to protecting the privacy and safety of children while using our website/app. The services provided are not intended for children under the age of 18, and we do not knowingly collect personal information from children. Any information collected from users who are minors is done only with verifiable parental or guardian consent, in compliance with applicable laws.
Personal information of children, if collected, shall be used strictly for the purpose of providing services, maintaining safety, and ensuring a secure user experience. We implement appropriate measures to restrict access to child-specific data and prevent unauthorized collection, use, or disclosure.
We adhere to the provisions of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the IT Act, 2000, which mandate protection of sensitive personal data, including that of minors. All child-related data is handled with additional safeguards to ensure confidentiality and security.
Parents or legal guardians have the right to review, access, correct, or request deletion of their child’s personal data collected through the website/app. Requests can be sent to the official contact email, and we will respond promptly in accordance with applicable laws and regulations.
We do not knowingly allow children to share personal information on public forums, social media, or through any interactive features without parental consent. Any third-party services accessed by children through our platform are also expected to comply with child privacy standards and relevant legal provisions.
By using our website/app, users acknowledge and agree that the protection of children’s personal information is a priority, and we shall take all reasonable measures to comply with the IT Act, 2000, and other applicable laws relating to child data protection, ensuring a safe and secure online environment for minors.
14. Changes to Privacy Policy
· We reserve the right to modify, update, or revise this Privacy Policy at any time without prior notice, to reflect changes in our practices, legal requirements, or operational needs.
· Any changes to the Privacy Policy will be effective immediately upon posting on the website/app, unless otherwise specified.
· Users are encouraged to review the Privacy Policy periodically to stay informed about how their personal information is collected, used, and protected.
· Significant changes, such as updates to data collection, processing practices, or user rights, will be highlighted or communicated through the website/app or official email notifications.
· Continued use of the website/app after changes have been posted constitutes acceptance of the updated Privacy Policy.
· Changes may be made to comply with amendments in applicable laws, including the Information Technology Act, 2000 and related rules, or other regulatory requirements.
· Updates may also reflect improvements in data security practices, new services, or technological changes that affect user data handling.
· Users who do not agree with the updated Privacy Policy are advised to discontinue using the website/app and may contact us to request deletion of their personal data.
· Any disputes or questions regarding changes to the Privacy Policy can be directed to the official contact email provided on the website/app.
· We strive to ensure that all modifications are fair, transparent, and aligned with our commitment to protecting user privacy and complying with legal obligations.
15. Governing Law
· This Privacy Policy and the use of the website/app shall be governed by and construed in accordance with the laws of India, including but not limited to the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable statutes and regulations.
· Any dispute, claim, or controversy arising out of or relating to this Privacy Policy, including its interpretation, breach, or enforcement, shall be subject to the exclusive jurisdiction of the courts of the district in which the Company’s registered office is located.
· Users agree to comply with all applicable Indian laws while using the website/app, including data protection, privacy, intellectual property, and cyber laws.
· The rights and obligations under this Privacy Policy are subject to mandatory provisions of Indian law, and nothing in this policy shall operate to limit or exclude any rights granted to users under the Indian Contract Act, 1872, or other applicable statutes.
· Any action taken by the company to protect or enforce its rights under this Privacy Policy, including the collection, processing, or retention of personal data, shall be in strict accordance with the IT Act, 2000, and other relevant rules.
· The company reserves the right to amend, update, or modify this Privacy Policy in compliance with any changes in Indian laws or regulations, including data protection, consumer protection, and cyber laws.
· Any disputes arising under this Privacy Policy shall first be attempted to be resolved through good faith negotiations between the parties before initiating legal proceedings in accordance with the Code of Civil Procedure, 1908.
· Users expressly agree that the Indian Penal Code, 1860, and other applicable criminal laws may be invoked in cases of unauthorized access, data breaches, or misuse of the website/app.
· Nothing in this Privacy Policy shall be construed to waive any rights or remedies available to the company under Indian law, including equitable remedies, injunctions, or specific performance as provided under the Indian Contract Act, 1872.
· By using the website/app, users acknowledge and agree that this Privacy Policy is enforceable under the jurisdiction of Indian courts and that all matters relating to privacy, data security, and compliance shall be governed exclusively by the laws of India.
16. Contact Information
Lazio Industries Private Limited
Email: info@globtrade.in
Registered Office: Lazio Industries Private Limited
Address: 88, Ganesh Purm Colony, Mukarba Road, Deoband, Saharanpur (Uttar Pradesh) Pin Code- 247554.
Landmark: Shiv Jeet Giri Mandri, Main Road, Deoband
CIN : UP90009UP2025PTC218847